Privacy Policy
Information We Collect
When you place an order or interact with our Site, we collect personal information you provide, such as your name, address, phone number, and email address. We may also collect payment information and other details necessary to process your transaction. When you browse our Site, we automatically receive information such as your IP address, browser type, and device information.
Directly From You
- Name, email address, and phone number
- Shipping and billing address
- Payment information (processed securely via Stripe)
- Uploaded artwork, designs, reviews, or photos you voluntarily provide
Automatically Through Your Use of the Site
- IP address and general location data
- Browser type and operating system
- Pages viewed, links clicked, and time spent on pages
- Referring URLs and session data
- Device identifiers and similar technical information
From Third Parties
We may receive information about you from third-party sources, such as analytics providers, advertising platforms (including Google and Meta/Facebook), and other users who interact with our services.
How We Use Your Information
We may use your information for the following purposes:
- Providing Services: To fulfill orders, respond to inquiries, manage your account, and improve our services.
- Order Management: To process transactions, send order confirmations, and coordinate shipping and fulfillment.
- Marketing and Promotions: To send you promotional emails or SMS messages about products and services, where you have provided consent.
- Research and Analytics: To analyze usage trends and improve our Site, services, and marketing efforts.
- Advertising: To serve targeted advertisements through platforms such as Google Ads and Meta (Facebook/Instagram) Ads based on your interactions with our Site.
- Protecting Rights and Interests: To safeguard the rights, safety, and property of The Monterey Company, our users, or the public.
- Legal Compliance: To comply with applicable laws, regulations, or legal processes.
How We Share Your Information
We do not sell your Personal Information for monetary compensation. However, we may share your information in the following ways:
Service Providers
We share information with trusted third-party vendors who help us operate our business:
- Stripe – payment processing
- QuickBooks (Intuit) – accounting and invoicing
- Pipedrive – customer relationship management
- WooCommerce / WordPress – ecommerce platform
- Shipping carriers – for order fulfillment and delivery
- Email and SMS marketing platforms – for communications you have opted into
Each of these providers has their own privacy policy governing how they handle your data.
Advertising Partners
We use Google Ads and Meta (Facebook) advertising tools on our Site. These platforms may collect information about your visits and activity to serve you relevant ads across the internet. This sharing may be considered a "sale" or "sharing" of Personal Information under certain state privacy laws. See Section 6 for your opt-out options.
Legal and Business Transfers
- For Legal Compliance: To comply with legal obligations, respond to lawful requests, or protect against harm.
- During Business Transactions: In the event of a merger, acquisition, or sale of assets.
- With Your Consent: For additional uses not described in this Policy, with your explicit consent.
Consent
How We Obtain Your Consent: When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery or return, we imply that you consent to our collecting it for that specific purpose. If we request your information for a secondary reason, such as marketing, we will either ask for your express consent or provide you with an opportunity to decline.
How to Withdraw Your Consent: You may withdraw your consent at any time by contacting us at orders@montereyco.com or mailing us at:
35 SW Century Dr., Suite 110
Bend, OR 97702
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site, remember your preferences, understand usage patterns, and serve targeted advertising. You can manage your cookie preferences through your browser settings, though certain features of the Site may not function properly if cookies are disabled.
Types of Cookies We Use
- Functional Cookies: Essential for the Site to operate, including shopping cart and session management (
woocommerce_cart_hash,wp_woocommerce_session_*,wordpress_logged_in_*). - Analytics Cookies: Help us understand how visitors interact with our Site (
_ga,_gid). - Advertising Cookies: Used by Google Ads and Meta (Facebook) to deliver relevant advertisements and measure campaign performance.
Third-Party Tracking Tools
- Google Ads & Google Analytics – tracks ad conversions and Site traffic. See Google's Privacy Policy.
- Meta Pixel (Facebook) – tracks ad conversions and enables custom audience targeting. See Meta's Privacy Policy.
Do Not Sell or Share My Personal Information
Under certain state privacy laws, including the CCPA/CPRA and the Oregon Consumer Privacy Act (OCPA), you have the right to opt out of the "sale" or "sharing" of your Personal Information for cross-context behavioral advertising purposes.
Our use of Google Ads and Meta (Facebook) Pixel may constitute "sharing" personal data for targeted advertising under these laws. To opt out:
- Contact Us: Email orders@montereyco.com with the subject line "Do Not Sell My Personal Information."
- Google Ads: Opt out at adssettings.google.com.
- Meta (Facebook): Manage your ad preferences at facebook.com/adpreferences.
- Browser-Level: You may use a browser with a Global Privacy Control (GPC) signal enabled, which we will honor where required by law.
Your Privacy Rights
Oregon Residents – Oregon Consumer Privacy Act (OCPA)
If you are an Oregon resident, you have the following rights under the OCPA (effective July 1, 2024):
- Right to Know what Personal Information we collect, use, disclose, or sell about you.
- Right to Access a copy of the Personal Information we hold about you.
- Right to Correct inaccuracies in your Personal Information.
- Right to Delete your Personal Information.
- Right to Opt Out of the sale of your data or its use for targeted advertising.
- Right to Non-Discrimination for exercising your privacy rights.
To exercise these rights, contact us at orders@montereyco.com. We will respond within 45 days.
California Residents – CCPA/CPRA
California residents have rights under the CCPA and CPRA, including the right to know, access, delete, correct, and opt out of the sale or sharing of Personal Information. You also have the right to limit use of sensitive personal information and the right not to be discriminated against for exercising these rights.
Submit a request to orders@montereyco.com with the subject line "California Privacy Request." We will respond within 45 days.
Other State Residents
Residents of Colorado, Connecticut, Virginia, Texas, and other states with privacy laws may have similar rights to access, correct, delete, and opt out of certain uses of their personal data. Contact us at orders@montereyco.com to submit a request.
SMS and Email Marketing Communications
With your permission, we may send you promotional SMS text messages or marketing emails about our products, services, and special offers.
SMS Terms
- Message frequency will vary based on your interactions with us and our promotions.
- Message and data rates may apply, depending on your carrier plan.
- To opt out at any time, reply STOP to any message we send you. For help, reply HELP.
- We do not share your mobile number with third parties for their marketing purposes.
Email Marketing
To unsubscribe from marketing emails, click the unsubscribe link in any marketing email we send, or contact us at orders@montereyco.com.
Children's Privacy
Our Site is not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If you believe we may have collected such information, please contact us at orders@montereyco.com.
Security
We implement technical and organizational measures to protect your Personal Information. Payment data is encrypted via SSL and processed under PCI-DSS standards. However, no system is entirely secure, and we cannot guarantee the security of information transmitted through our Site.
Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Order records are generally retained for a minimum of seven years for tax and accounting purposes. Anonymized data may be retained indefinitely.
Changes to This Policy
This Policy may be updated periodically. The "Last Modified" date at the top of this page reflects the most recent changes. We encourage you to review this Policy regularly. Your continued use of the Site following any updates constitutes your acceptance of the revised Policy.