Ordering Is Easy!
General Information
Highest Quality
Expert Customization
Designed For You
Fast Service
Work With One Dedicated Team Member!
At The Monterey Company, we believe in making your order experience a breeze. We get it; nobody likes unexpected hassles or complicated processes. That's why our dedicated customer service team is here to walk you through every step of the ordering journey—Do you have any questions? We've got quick answers. We're here to lend a helping hand whenever needed so you can stay focused on what truly matters to you. Let's keep your shopping experience as smooth as possible!
At the Monterey Company, we are proud to provide customized promotional products that promise excellence from start to finish. Our commitment is reflected in our choice of top-tier materials and premium printing technology—guaranteeing nothing less than superior results for every project. Going above and beyond standard quality assurance measures ensures absolute satisfaction with each order!
Company Video: Adding Patches To Hats
Learn more about how we decorate our custom headwear, including direct embroidery and patches. Our patches come in various types like embroidered, woven, PVC rubber, and leather. Each has its unique qualities.
Frequently Asked Questions
We're all about turning your ideas into reality! Whether you've got your own artwork or a finished logo, we're here to work our magic. Different products require different setups – like for t-shirts, we use screens, while our lapel pins need a die and mold, and our leather patches get the laser treatment. We've got thousands of products under our belt, and we're experts at creating and designing them. But it all begins with you sending us your artwork or logo, so we can whip up a quote and craft a proof that's just right for you. Let's get the ball rolling on your awesome project!
Getting your order rolling with us is a piece of cake! Once you've given the thumbs-up on the proof we send your way, we'll shoot over an invoice for your review. Once that's settled and paid, it's all systems go for production. Now, the time it takes to whip up your goods can vary depending on what you've chosen. But don't stress, we'll keep you in the loop every step of the way!
Production Time: When it comes to production time, it really hinges on the custom product you opt for. On average, most of our items take about 3 to 4 weeks to come to fruition.
Multiple Location Shipments:You can split your order and have it shipped to multiple locations with ease.
International Shipments: Shipping internationally is a breeze with us; we've got you covered!
Samples: Feel Free to request random samples or once you place your order you can request an actual sample with your logo. If you'd like to see an actual sample before we kick off full production, just let us know. In many cases, we're more than happy to offer this service. It's all about making sure you're totally content with your choice!
Reorders: When reordering the same item with identical artwork, you won't incur any additional set-up charges, and once we've digitized your logo for embroidery, there are no extra tape or digitizing fees for embroidering it on different items.
We have a knack for finding almost any cool promotional product you can imagine. It's like having your product-finding genie! Our new website has thousands of searchable items so that you can browse to your heart's content. Whether you've got a specific product in mind or are up for some inspiration, we're all about making your brand look awesome. So, let's dive in and start turning those promo ideas into reality!
We've got you covered with a complete quality guarantee. If there's anything not quite right within 21 days of receiving your order, don't sweat it – we'll fix it up, no explanations needed. We're totally focused on delivering top-notch quality that stands the test of time – your happiness is our commitment, every step of the way!
Embroidery
Transform your apparel with beautiful embroidery! Our experienced team can help you digitize and stitch any logo or design to custom hats, shirts, sweatshirts, jackets, and more - so you'll stand out in style.
Printing
Get creative with your corporate wear! Our selection of shirts features well-known brands such as Hanes, Bella Canvas and Next Level that can be printed or embroidered with your logo. Plus, if sustainability is on the agenda we also offer eco-friendly options from Alternative Apparel.
Design Services
From mugs to lapel pins, our talented graphic design team can craft artwork that communicates your brand's distinct personality and functions perfectly in whatever space it needs to fit.
Digital Printing
Got a vivid logo and only need to print a few shirts? DTG printing is the perfect solution! With its vibrant colors and ease of use, it's no wonder why this printing process has become so popular for adding a logo to apparel.
Glossary & Production Methods
Working Hours
Monday to Friday: 09:00am – 05:00pm PST
